Frequently Asked Questions
Q. How do I place an order?
A. We make it easy to order from Renco and glovemen.com. You can:
- Order online
- Call our Customer Service Reps at 978.526.8494, or toll free at 800.257.8284, between 9:30 am and 6:00 pm ET, Monday – Friday
- Fax your order to 978.526.8015
- Email customerservice@glovemen.com or info@glovemen.com
- Mail your order to Renco Corp., 5 Beaver Dam Road, PO Box 412, Manchester, MA 01944 USA
Q. Do you offer technical support for your products?
A. Our Technical Support Reps are extensively trained on products and regulations to help answer your questions. You can call 978.526.8494, or toll free at 800.257.8284, between 9:30 am and 6:00 pm, fax 978.526.8015, or email your questions to info@glovemen.com. Q. Is there a minimum order?
A. There is no minimum order at Renco or glovemen.com. Your order is important to us, large or small, even if you only need one product.
Q. What are my payment options?
A. You can pay for your order in a variety of ways:
- We accept MasterCard, Visa, Discover, and American Express
- EFT (Electronic Funds Transfer)
- Terms: 1/10 – Net 30 days to accounts with established credit
Q. What are your terms?
A. Our terms are 1/10 – Net 30 days to accounts with established credit. Payment terms do not apply to credit card payments.
Q. Do I need to fax or mail a confirmation for my order?
A. Confirmations aren't necessary, but if you're required to send one, please mark "Confirmation" on it to help avoid duplication.
Q. If an item is backordered, when is my account charged?
A. Your account will be charged when the product is shipped.
Q. What are the shipping options?
A. We ship via UPS.
- Standard shipping is Ground, 3-5 days
- Please let us know if you want overnight or other express shipping
- If you want, we can use your account number to pay for the shipping.
Q. How will I know if my order has been shipped?
A. Once your order has shipped, we'll send you an e-mail to let you know that your order is on its way.
Q. How do I qualify for your Volume Purchase Program?
A. You can qualify by becoming a Stocking Distributor. Contact us at 800.257.8284 for more details.
Q. Do you offer special price quotes?
A. Yes, call us at 800.257.8284 and ask for Volume Sales.
Q. Can I return or exchange a product?
A. At Renco, we believe in your 100% satisfaction. If you need to return or exchange an item for any reason, please call our Customer Service Representatives toll free at 800.257.8284, between 9:30 am and 6:00 pm ET, Monday – Friday, or e-mail us at customerservice@glovemen.com. We do not charge restocking fees on any stock item. Q. Do you offer samples of products?
A. We offer free samples of many of our products. If you're not sure of what to order, call our Customer Service Reps toll free at 800.257.8284, between 9:30 am and 6:00 pm ET, Monday – Friday, or e-mail us at customerservice@glovemen.com, to request your sample. Q. Can I order customized products?
A. We offer several products that can be customized, including Gloveboxes. Call our Custom Order Reps toll free at 800.257.8284, between 9:30 am and 6:00 pm ET, Monday – Friday, or e-mail us at customerservice@glovemen.com for more details. Q. Can I order products that aren't shown on your web site?
A. Yes. Renco has access to the entire product lines of hundreds of manufacturers. If you're looking for a product we don't currently have in stock, we can get it for you. Call one of our Customer Service Reps at 800.257.8284, between 9:30 am and 6:00 pm ET, Monday – Friday, or e-mail us at customerservice@glovemen.com. We're continually expanding our product lines to meet your needs. If you use a product we don't currently stock, but you'd like us to carry, please let us know. Q. Can I cancel my order?
A. You can cancel your order any time before it has been shipped. Simply call one of our Customer Service Reps at 800.257.8284, between 9:30 am and 6:00 pm ET, Monday – Friday. It's important that you call as soon as possible, so we can stop the order before it ships.
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